For years, I have had to live with an internet connection with download speeds topped at 155 kb/s. This made my life hell, as I download a lot of VSTs, Music, Samples, and games, not to mention the patches for some of those games (Sometimes bigger than the games themselves). To download a big sample library (Lets say about 7 gigs), would take all day and all night, around 15-17 hours. Leaving the internet useless in the meantime as when you only have 155 kb/s to work with, lowering the speed means a single download could take days, or god forbid, weeks. So with all that speed hogged by the download, it was near impossible for me to even check my email.

So... Earlier today, I tried logging on to check my email only to get a message asking for my ISP username and password (Our internet is not on a locked connection), so I found those, entered them, and was greeted by another screen asking me to register my router. I found this odd as my router was already plugged in and was supposed to register automatically. So I called Telus (My ISP) to find out what what going on.. mentioning that just a few days ago we upgraded our internet to a higher speed trying to get more than 150 kb/s.

Turns out that some of our account information was missing, meaning the person that upgraded us deleted (Allegedly accidentally) some of it. So I'm on hold for about 10 minutes as the tech guy (Who was actually english for a change) fixed this. Once he's back, he asks me to check the internet again, and TA-DA! It works. Asks me to test a download to see what kind of speed I was getting... And the result was about 300 kb/s, which to me was amazing as it's double what I had before. But the tech guy immediately says, "Oh, that's not good".

So... He proceeds to check our account again, as we are supposed to be getting a much much faster connection. Turns out... the last 4 years, our account information was corrupted. Giving us a very gimped connection. So the tech guy hangs up telling me he'll call back when it's fixed.

About 20 minutes later, he calls back and asks me to test it again. 800 kb/s a second... WHAT WHAT?! At this point I'm about in tears in joy. But again, the tech guy says, "Getting there, but you are still supposed to have faster". At this point I'm like, "I really don't care, 800 is heaven to me, but have at 'er".

So for the next our, he is messing around on my computer (Premium support guys can access your PC directly) as I'm running around the house, moving and crawling over and under furniture to check the connections of the phones, fax machine and computers. Not being able to find the problem, he again tells me he'll call back after he has a chat with the network support team.

10 minutes later, my phone rings and he breaks the news that my current router is not capable of the speed we are supposed to be getting, so he's sending us a new one for free. I'm like... Cool. Gives me the IP name and password, gives me control of my PC back, and wishes me a good day.

About 5 minutes later, I get a package at the door... And what do you know... it's a high speed router from telus (And no, I am not exaggerating). Although it's highly unlikely this is the one he was sending me, as we signed up for higher speed internet about a week back (Which is likely where this one came from). I thought it was pretty hilarious given the timing.

So through all that, not only was that the most helpful tech support guy I have EVER spoken to, my internet speed was increased almost 10 fold, and I'm getting a new router out of it.

And to top it all of, while he was in control of my PC, he noticed FL Studio among a few of my other DAWs, and let me know, while I was trying to move the fridge to get at a phone jack, that he too used FL Studio to make music, and has been making music for about 12 years.
And we talked about music, VSTs, and the different genres we create for a good half hour while I was running around the house.

I tell you what... it was the most pleasant and productive tech call I have ever made.